Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Infoshikuki@gmail.com.To return an item, please email customer service at infoshikuki@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address: ESHIKU LLC Attn: Returns RMA # 1270 Crabb River Rd, Suite 600-98 Richmond, TX 77469

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Infoshikuki@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Infoshikuki@gmail.com.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. Please Note • Sale items are FINAL SALE and cannot be returned. • Only items that have been unused, unaltered, are free of stains and odors, and that have their original tags and covers affixed will be eligible for return or exchange. If an exchange has been granted you will be charged if your return item does not meet the aforementioned standards. • We recommend using a trackable and/ or insured shipping method to guarantee successful delivery of your return. • Please provide your full name, mailing address, email, order number and instructions / reason for return. • Since our products are hand-wrapped, it takes a real person time and care to re-wrap your piece to the correct size or finish. We appreciate your understanding and support ❤️ QUESTIONS If you have any questions concerning our return policy, please contact us at: infoshikuki@gmail.com